FreshAir Sensor Announces Integration with Amadeus HotSOS to Streamline Hotelier Cleaning and Service Response

FreshAir Sensor, the leading provider of innovative air quality monitoring solutions, announces the integration of its advanced molecular sensors with the Amadeus HotSOS service optimization solution.

FreshAir Sensor Announces Integration with Amadeus HotSOS to Streamline Hotelier Cleaning and Service Response

LEBANON, NH [June 12, 2024] – FreshAir Sensor, the leading provider of innovative air quality monitoring solutions, announces the integration of its advanced molecular sensors with the Amadeus HotSOS service optimization solution. This strategic integration aims to assist hoteliers in enhancing and automating their management of in-room air quality monitoring and associated deep cleaning requirements. As a result, hotels can seamlessly incorporate FreshAir air quality monitoring into their existing HotSOS workflows, ensuring efficient management of deep cleaning processes and device maintenance needs.

The integration between FreshAir and HotSOS allows hotels to track real-time adherence to hotel environmental policies and FreshAir device maintenance requirements directly through HotSOS’ processes and notification channels. The notifications enable hotel staff to manage incident responses and deep cleaning workflows within the familiar HotSOS interface, streamlining operations and reducing labor costs.

“Managing incidents that violate a hotel’s policies and adversely impact in-room air quality is a complex and time-consuming challenge for hoteliers to manage – one that also carries significant cost in both revenue and guest satisfaction,” says Trip Davis, CEO at FreshAir Sensor. “The interface of our sensor alerts into HotSOS will help our joint clients respond more rapidly, ensure timely allocation of cleaning teams and resources, and maximize revenue.”

“We’re pleased to partner with FreshAir Sensor to help our hotel customers enhance the impact of Amadeus HotSOS on their operations,” says Javier Campo, Vice President, Hospitality Partners, Amadeus. “Together we can support more agile and responsive operational processes and help hoteliers elevate revenue potential and deliver positive guest experiences.”

About FreshAir Sensor

FreshAir Sensor offers innovative air quality monitoring solutions that help ensure clean, healthy, and odor-free guest environments. Using its proprietary patented molecular sensor technology and Wi-Fi connectivity, FreshAir Sensor delivers real-time alerts and actionable insights to enhance air quality management in hospitality settings.

About Amadeus

Amadeus makes the experience of travel better for everyone, everywhere by inspiring innovation, partnerships and responsibility to people, places and planet. Our technology powers the travel and tourism industry. Inspiring more open ways of working. More connected ways of thinking, centered around the traveler. Our open platform connects the global travel and hospitality ecosystem. From startups to big industry players and governments too. Together, redesigning the travel of tomorrow. We are working to make travel a force for social and environmental good. A collective responsibility to protect and improve the people and places we visit, ensuring travel continues to make positive contribution to our world.  We apply innovation to meet new needs, to solve real challenges. Our truly diverse global workforce, made up of 150 nationalities, is passionate about travel and technology. We are an IBEX 35 company, listed on the Spanish Stock Exchange under AMS.MC. We have also been recognized by the Dow Jones Sustainability Index for the last 11 years. 

Amadeus. It’s how travel works better.  

Learn more about Amadeus at www.amadeus.com and www.amadeus-hospitality.com.

For media inquiries, please contact:
Mark Bedard, VP Marketing & GTM
FreshAir Sensor
978-837-9572
mark@freshairsensor.com

William Darrah Joins FreshAir Sensor as Chief Commercial Officer

FreshAir Sensor, the industry leader in tobacco and marijuana smoking detection technology for hotels and apartments, is pleased to announce the appointment of William Darrah as Chief Commercial Officer (CCO).

William Darrah Joins FreshAir Sensor as Chief Commercial Officer

Will Darrah

FreshAir Sensor, the industry leader in tobacco and marijuana smoking detection technology for hotels and apartments, is pleased to announce the appointment of William Darrah as Chief Commercial Officer (CCO). With nearly two decades of commercial leadership experience in Hospitality, Mr. Darrah brings a market-centric mindset and deep industry knowledge to FreshAir. His top priority is to help hoteliers worldwide leverage the unique capabilities of FreshAir’s Smoking Sensors to address the costly and detrimental impact of in-room smoking on their assets and guests.

Mr. Darrah, a visionary leader in hotel revenue management and sales, has helped reshape the industry over two decades. Notably, at the Hotel du Pont, he optimized the tech stack, achieving record profits. Then recruited by TravelClick, he excelled in selling the iHotelier CRS solution across North America. Spearheading casino and gaming initiatives, he fostered partnerships with key players such as the Cosmopolitan Las Vegas, MGM Resorts, and Wynn Las Vegas. Advancing to lead a multi-million dollar investment in iHotelier CRS, he introduced transformative features, securing partnerships with Coast Hotels, Ocean Properties, and Oakwood Corporate Housing. This strategic move positioned TravelClick for its successful sale to Amadeus in 2018.

As TravelClick merged with Amadeus Hospitality (Newmarket and TravelClick), Mr. Darrah assumed the role of leading TravelClick North America. He built the sales engine, hiring exceptional talent playing a pivotal role in the success of Amadeus Hospitality for four years. His strategic vision and leadership were instrumental in the company’s evolution.

“We are super excited to welcome Will to FreshAir Sensor. His extensive knowledge and industry experience will accelerate our progress to help hotel, casino, and public housing properties leverage our unique sensor technology to mitigate the financial and operational effects of smoking,” said Trip Davis, CEO of FreshAir Sensor.

“As we grow and innovate, Will’s strategic insights and industry relationships will be vital in expanding our market reach,” said Jack O’Toole, Founder and President of FreshAir Sensor.

In his role as Chief Commercial Officer, Mr. Darrah will oversee the Sales, Marketing, and Client Experience teams. His goals are to drive growth for FreshAir Smoking Sensors, foster strong client relationships, and execute memorable marketing strategies that define a clear value proposition for FreshAir’s 24×7 in-room molecular monitoring.

“I am excited to join FreshAir Sensor, a company that is bringing unique and effective solutions to the challenges of smoking which continue to negatively impact owners, operators, and guests,” said Mr. Darrah. “I look forward to working with the talented team at FreshAir Sensor to help properties of all types mitigate these challenges with scientific proof of smoking events, immediate return on investment, and sensor monitoring data to certify rooms and properties as smoke-free.”

About FreshAir Sensor:

 
FreshAir Sensor is the industry leader in smoking sensor technology for hotels and apartments. The company develops and sells its own patented Smoking Sensors – not generic, off-the-shelf chemical detectors – which detect specific molecular components of burned tobacco and marijuana. FreshAir Sensor was named Supplier of the Year by the Nevada Hotel & Lodging Association and one of the Best Companies to Work For. More information about FreshAir’s patented, proprietary Smoking Sensors:
 
  • The only sensors that scientifically prove tobacco and marijuana smoking on a molecular level.
  • Immediate results improve financials and operations with increased cleaning fee revenue, fewer customer complaints, lower cleaning costs, and better guest reviews.
  • Proven in the real world with installations in thousands of properties across the chain scale, 24×7 monitoring and reporting in tens of millions of room nights, 11 US patents, and court-case validation.
  • American made and dedicated support for each property.
  • Plug and play installation with simple and secure WiFi setup, interfaces ready for PMS and Service Optimization platforms, and no required software or system integration.

Nevada Hotel & Lodging Association Names FreshAir Sensor Supplier of the Year

Award highlights instant, positive operational and financial results of FreshAir Smoking Sensors in casino hotels

Nevada Hotel & Lodging Association Names FreshAir Sensor Supplier of the Year

The Nevada Hotel and Lodging Association (NHLA) named FreshAir Sensor Supplier of the Year at its 2023 Stars of the Industry Hospitality Awards Gala at the Four Seasons in Las Vegas.

The award recognizes FreshAir’s exceptional service to the hospitality industry, the community and Nevada.

The Supplier of the Year Award highlights the effectiveness of FreshAir’s patented, revolutionary sensor technology to tackle the problem of unauthorized tobacco and marijuana smoking in hotel rooms and suites.

FreshAir Smoking Alerts provide immediate, indisputable proof of tobacco and marijuana smoking.

The FreshAir Smoking Detection Systems generates instant, positive financial and operational returns for hotel clients with the only sensors that can detect smoking on a molecular level.

Constantly juggling many priorities and vendors, casino hotel executives remark how easy it is to install and set up FreshAir Smoking Detection Devices.

Hotel managers say scientific proof from FreshAir Smoking Sensors enables them to reduce smoking, charge cleaning fees, and avoid chargebacks.

Feedback from casino hotel executives:

“I have dealt with at least a dozen different vendors in my 21 years at this company, and FreshAir Sensor has been one of the best! We have direct contact with an account representative who is able to answer any questions we have, most times the same day. In the casino industry that’s rare.” – Mary Wren, Mohegan Sun

“FreshAir Sensor pays for itself, and the guests have a better room. Guests are notified as soon as they smoke, not at the end of their stay which could give them multiple smoking opportunities.” – Trinity Updegrove, Bally’s

“I expected this program to cost us a good amount, and we wouldn’t see a return. I am happy to say that over a year later, our compensation offered per occupied room is way down. Furthermore, we have actually generated revenue from the program that was double the cost of the program.”
– Hotel Executive, 2,000 room luxury casino hotel

“We haven’t lost any chargebacks as guests have not even tried. Once the evidence is shown to them, they tend to just give up.”
– Mary Wren, Mohegan Sun

“Once we implemented it, we collected more smoking fees in the first few months than we’d successfully collected in the three years prior. This system changed our ability to collect on fees in a positive way. Also, word got around, and smoking in the rooms has gradually decreased.”
– Matthew Ulm, Treasure Bay Casino and Hotel

“The use of FreshAir Sensor’s technology has allowed us to create a cleaner and more pleasant atmosphere for our guests, while adding revenue for our hotel operation. We now feel closer to being able to ‘certify’ or guarantee a non-smoking experience for our hotel guests… Our Market Metric scores have gone up, because our complaints have gone down.”
– Hotel Executive, Urban Casino Hotel

“In our first 6 months, I have paid the lease fee for the next 3 years already! Beyond the revenue from fees, compensation due to rooms smelling like smoke has easily been cut in half. We see benefit on the cleaning side as well. Less burn holes in carpets, less odor elimination chemical being purchased.”
– Mary Wren, Mohegan Sun

The award also recognizes FreshAir’s active engagement with NHLA and its members.

NHLA showcases FreshAir’s expertise in no-smoking policy and procedure enforcement on its Master Key Blog:

    • Scientific Proof of Smoking Removes Ambiguity for Hoteliers: Unlike traditional smoke detectors that indiscriminately indicate any particles, FreshAir’s novel and patented sensors bind only with specific molecules that are present when someone is actively smoking tobacco or marijuana. FreshAir sensors are not fooled by candles, incense, dust, pollen, steam, or other non-smoking sources. When hotel clients receive FreshAir smoking alerts, they have reliable, stand-alone proof of the smoking incident … read more
    • New Technology Reduces Smoking and Increases Revenue: FreshAir Sensor provides a timestamped chart of smoking event, providing scientific proof that smoking took place. When cleaning fees are charged, the hotel is consistently able to collect them, and the credit card processing companies accept FreshAir Sensor’s charts as evidence of smoking … read more

FreshAir produces webinars for NHLA members, such as “Smoking Violations at Your Hotel?” where participants discussed:

  • Actual cost of smoking policy violations;
  • Impact of COVID on guests’ perceptions;
  • Solutions for detecting, proving, and charging for smoking incidents (even without physical evidence); and
  • Multi-year study case study for a casino hotel.

FreshAir executives serve on NHLA’s Clean and Green Committee and Technology Committee helping to organize events, create educational content, and enhance professional development:

  • Clean and Green Committee: Promotes best practices in housekeeping and sustainability, efficiency, communication, education, and environmental practices in today’s hospitality industry. The focus is on best operational practices to reduce costs while increasing guest satisfaction.
  • Technology Committee: Ensures new industry trends, technologies, current issues, and resources are made available to all NHLA members.

For NHLA’s 2023 Industry Awards, FreshAir Sensor sponsored the Safety, Security or Risk Management Star of the Year.

About FreshAir’s Patented Smoking Sensors:

  • The Only Sensor that Detects Smoking on a Molecular Level – proprietary technology specifically detects only tobacco and marijuana smoke.
  • Immediate Results Improve Financials and Operations – increased cleaning fee revenue, fewer customer complaints, reduced cleaning costs, and better guest reviews.
  • Proven in the Real World – 24×7 monitoring and reporting in tens of millions of room nights, 11 US patents, and court case validated.
  • Used by Top Hotels and Casinos – thousands of hotels across the country using FreshAir Smoking Sensors for indisputable proof of smoking.
  • Essential to Staying Smoke-Free – FreshAir Smoking Sensors are not “nice to have,” they are “need-to-have” to maintain smoke-free and clean hotels.
  • FreshAir Stands Behind Every Sensor and Hotel Client – American made and dedicated support for each property.
  • Plug and Play Installation – simple and secure WiFi setup with no special software or expensive integration – solving headaches without creating headaches!
Start of Industry Award

FreshAir Sensor Again Named One of Best Companies to Work For

Creative and exceptional commitment to fulfilling and functional work experience

FreshAir Sensor Again Named One of Best Companies to Work For

Best Companies to Work For Business NH

BusinessNH Magazine again named FreshAir Sensor one of the best companies to work for in the state of New Hampshire.

Moving up in the 2023 ranking to number seven, FreshAir excelled in the Employee Engagement Survey and continued to demonstrate its creative and exceptional commitment to a fulfilling and functional work experience.

In its ranking, BusinessNH “recognized businesses that go out of their way to create engaging workplaces and understand that fulfilled employees are more productive.”

Based on the “10 Practical Employee Engagement Steps That Drive Results” in Louder Than Words by Bob Kelleher, the survey gathers feedback and ratings from employees.

The results for FreshAir Sensor show remarkably consistent and high ratings. In all of the categories listed below, FreshAir scored between 94% and 100%:

  • I know what my organization is trying to achieve strategically
  • I am encouraged to learn and develop new skills
  • Management is trusted
  • Management operates in accordance with the firm’s overall philosophy and values: they practice what they preach
  • Positive relationships exist between employees and management at my company
  • My manager is interested in my well being
  • My manager respects my work life balance
  • I am informed about what is happening at this organization
  • Communication between the office’s management and people at my level is very good
  • I feel comfortable talking to my superiors about any concerns I might have about my work
  • My company has a culture of diversity and inclusion – they treat all employees fairly regardless of age, gender, race, religion, etc.
  • My manager really cares about me as a person
  • The mission and purpose of my organization makes me feel that my job is important
  • I would like to be working for this organization one year from today
  • There are real opportunities here for meaningful career and professional development
  • I have the freedom to make the necessary decisions to do my work properly
  • I can keep a reasonable balance between work and personal life
  • Our management values input from all levels
  • We regularly discuss our progress toward our goals and objectives
  • My firm provides opportunities to socialize and celebrate special events
  • We identify and recruit the best people for every job
  • My manager displays the behavior and traits that are consistent with the company’s values

FreshAir Sensor representatives from Chemistry, Client Experience, Hardware Engineering, Software, Sales, and Sensor Production on a hotel site visit

Comments submitted by FreshAir Sensor employees:

“I LOVE working at FreshAir!”
“This is my dream job – a year in and I’m still thanking God for everyone at FreshAir.”
“Top management doesn’t just talk, they walk the walk as a peer not a dictator and can be found on the production line when needed.”
“First job in nearly 40 years of professional employment that I absolutely love and doesn’t cause me any stress.”
“Employees bring their dogs to work and they bring joy and improve everyone’s wellbeing.”
“Every employee has an equal voice.”
“Ideas and innovations are routinely discussed, and no idea is discounted without consideration.”
“Employees have the ability to take the time to care for their families without fear of repercussions.”
“Flexible work hours that increase productivity because people have been able to take care of life and get their work done.”
“The company hires collaborative, creative and compassionate people.”
“Physical and mental disabilities are seen as opportunities, not something to dismiss.”

Research Shows Many “Smoke-Free” Hotels Expose Guests to Thirdhand Smoke

San Diego State University researchers cite smoke residue in hotel rooms from tobacco and marijuana smoking by previous guests

Research Shows Many “Smoke-Free” Hotels Expose Guests to Thirdhand Smoke

An original study published by researchers at San Diego State University (SDSU) reveals that many “smoke-free” hotels expose guests to thirdhand smoke.

Thirdhand smoke is the chemical residue that is left behind on clothes, skin, furniture, walls, and other surfaces after someone smokes.

According to one of the study’s researchers, Georg Matt, an SDSU professor of psychology and public health, “Many hotels claim to offer their guests smoke-free rooms, but cannot live up to this promise.”

The researchers analyzed more than 332,000 hotel guest reviews from stays in 477 hotels in the United States. The analysis revealed that 10% of reviews for non-smoking rooms include complaints about smoking.

Of these complaints, 80% were about thirdhand smoke residue left behind in hotel rooms from smoking by previous guests. In the worst offending hotels, up to 25 of 100 guest reviews included complaints about thirdhand smoke from tobacco.

What can hotels do? Matt said: “Hotels must continually educate and remind their guests about smoke-free policies and consequences, and train their staff to monitor and enforce compliance.”

According to a summary of the study, “If hotels protect guests by fully committing to, implementing, and enforcing 100% smoke-free building policies … guests will have more positive experiences that will likely reflect in their reviews and ratings.”

As reported in an industry study about the actual costs of smoking in hotel rooms, “Lost revenue from reputation damage incurred by negative online reviews account for 65% of the entire cost of a single smoking event.”

FreshAir Sensor provides a novel and effective solution to enforce no-smoking policies in hotels.

FreshAir Smoking Sensors are the only technology available to specifically monitor for, immediately detect, and scientifically prove the presence of combusted tobacco and marijuana.

Industry Study: Actual Costs of Smoking in Hotel Rooms

Hidden costs of smoking as much as four times average cleaning fee

Industry Study: Actual Costs of Smoking in Hotel Rooms

Disclaimer: Please note that FreshAir solutions are not designed for in-home or consumer use. If interested in bringing vaping detection to your schools, please refer your school officials to the FreshAir website.

A quarter or more of all kids and teens vape or smoke, and the majority of youth who use nicotine do so using e-cigarette technology.1 Although the research on the health risks of vaping is still ongoing, longstanding knowledge about the risk of nicotine use generally indicates that the rapidly rising vaping rates among kids and teens presents a public health crisis. Risks to brain development, lung capacity, and more are serious. What’s more, research has shown that vaping among youth is a significant risk factor for beginning to smoke traditional cigarettes, which carries further health risks.2

Students tend to hide vape use from parents, teachers, and other adults, so detection is a central part of prevention. One of the most significant issues in prevention efforts focused on kids and teens is finding ways to introduce detection – and thus supervision – in spaces where adult supervision is not typically possible. School bathrooms and locker rooms, for example, have low to no supervision and are currently hotspots for vaping in schools. Promising new vaping detection technology being developed may hold the key to reducing student vaping rates in schools and thus to helping teens to quit before they become addicted to nicotine.

FreshAir vaping detection technology, funded by NIH grants, is similar to biological receptors; it detects only molecules specific to vaping. The sensors have high sensitivity (i.e., can detect low levels of the substance) and high selectivity (i.e., specified to vaping substances alone). The sensors will specifically detect vaping and provide scientific proof of when it took place. These sensors were developed in the FreshAir lab and are currently being commercialized for use in middle schools and high schools. The sensors will allow for monitoring of students in environments where adults will not always be present. Stay tuned for where the research and develoment take FreshAir in 2021.


1 CDC, Tobacco Product Use and Associated Factors Among Middle and High School Students — United States, 2019, https://www.cdc.gov/mmwr/volumes/68/ss/ss6812a1.htm; NCBI, e-Cigarette Use Among Youth in the United States, 2019, https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6865299/.

2 NCBI, e-Cigarette Use Among Youth in the United States, 2019, https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6865299/; Truth Initiative, Why Vaping is an Important Issue, https://truthinitiative.org/our-top-issues/vaping-issue.

FreshAir Sensor Named One of 25 Best Companies to Work For

Remarkably consistent and high ratings from Employee Engagement Survey

FreshAir Sensor Named One of 25 Best Companies to Work For

BusinessNH Magazine named FreshAir Sensor one of the best companies to work for in the state of New Hampshire.

Ranked in the top 25, FreshAir excelled in the Employee Engagement Survey and demonstrated a creative and exceptional commitment to a fulfilling and functional work experience.

In its ranking, BusinessNH “recognized businesses that go out of their way to create engaging workplaces and understand that fulfilled employees are more productive.”

Based on the “10 Practical Employee Engagement Steps That Drive Results” in Louder Than Words by Bob Kelleher, the survey gathers feedback and ratings from employees.

The results for FreshAir Sensor show remarkably consistent and high ratings. In all of the categories listed below, FreshAir scored between 94% and 100%:

  • I know what my organization is trying to achieve strategically
  • I am encouraged to learn and develop new skills
  • Management is trusted
  • Management operates in accordance with the firm’s overall philosophy and values: they practice what they preach
  • Positive relationships exist between employees and management at my company
  • My manager is interested in my well being
  • My manager respects my work life balance
  • I am informed about what is happening at this organization
  • Communication between the office’s management and people at my level is very good
  • I feel comfortable talking to my superiors about any concerns I might have about my work
  • My company has a culture of diversity and inclusion – they treat all employees fairly regardless of age, gender, race, religion, etc.
  • My manager really cares about me as a person
  • The mission and purpose of my organization makes me feel that my job is important
  • I would like to be working for this organization one year from today
  • There are real opportunities here for meaningful career and professional development
  • I have the freedom to make the necessary decisions to do my work properly
  • I can keep a reasonable balance between work and personal life
  • Our management values input from all levels
  • We regularly discuss our progress toward our goals and objectives
  • My firm provides opportunities to socialize and celebrate special events
  • We identify and recruit the best people for every job
  • My manager displays the behavior and traits that are consistent with the company’s values

Students Vaping Remains a Key Issue for Schools

In-person classes highlights the need for vaping detection

Students Vaping Remains a Key Issue for Schools

Disclaimer: Please note that FreshAir solutions are not designed for in-home or consumer use. If interested in bringing vaping detection to your schools, please refer your school officials to the FreshAir website.

A quarter or more of all kids and teens vape or smoke, and the majority of youth who use nicotine do so using e-cigarette technology.1 Although the research on the health risks of vaping is still ongoing, longstanding knowledge about the risk of nicotine use generally indicates that the rapidly rising vaping rates among kids and teens presents a public health crisis. Risks to brain development, lung capacity, and more are serious. What’s more, research has shown that vaping among youth is a significant risk factor for beginning to smoke traditional cigarettes, which carries further health risks.2

Students tend to hide vape use from parents, teachers, and other adults, so detection is a central part of prevention. One of the most significant issues in prevention efforts focused on kids and teens is finding ways to introduce detection – and thus supervision – in spaces where adult supervision is not typically possible. School bathrooms and locker rooms, for example, have low to no supervision and are currently hotspots for vaping in schools. Promising new vaping detection technology being developed may hold the key to reducing student vaping rates in schools and thus to helping teens to quit before they become addicted to nicotine.

FreshAir vaping detection technology, funded by NIH grants, is similar to biological receptors; it detects only molecules specific to vaping. The sensors have high sensitivity (i.e., can detect low levels of the substance) and high selectivity (i.e., specified to vaping substances alone). The sensors will specifically detect vaping and provide scientific proof of when it took place. These sensors were developed in the FreshAir lab and are currently being commercialized for use in middle schools and high schools. The sensors will allow for monitoring of students in environments where adults will not always be present. Stay tuned for where the research and develoment take FreshAir in 2021.


1 CDC, Tobacco Product Use and Associated Factors Among Middle and High School Students — United States, 2019, https://www.cdc.gov/mmwr/volumes/68/ss/ss6812a1.htm; NCBI, e-Cigarette Use Among Youth in the United States, 2019, https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6865299/.

2 NCBI, e-Cigarette Use Among Youth in the United States, 2019, https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6865299/; Truth Initiative, Why Vaping is an Important Issue, https://truthinitiative.org/our-top-issues/vaping-issue.

Nevada Hotel & Lodging Association Names FreshAir Finalist for Supplier of the Year

Award nomination highlights effectiveness of FreshAir smoking sensors in Nevada hotels

Nevada Hotel & Lodging Association Names FreshAir Finalist for Supplier of the Year

31 Aug 2022

The Nevada Hotel and Lodging Association (NHLA) named FreshAir Sensor as a finalist for its 2022 Stars of the Industry Hospitality Supplier of the Year Awards. The awards celebrate the exceptional professionalism and outstanding service of top providers in the Nevada casino and hospitality industry.

The Supplier of the Year Award nomination highlights the effectiveness of FreshAir’s smoking sensors to tackle the problem of unauthorized tobacco and marijuana smoking in hotel rooms. FreshAir’s patented smoking sensors monitor for and immediately detect smoking. Hoteliers are able to immediately stop smoking and charge cleaning fees with the confidence of scientific proof from timestamped FreshAir Smoking Alerts. FreshAir enables hotel managers to maintain cleaner, healthier, safer environments in hotels for guests and staff.

The award also recognizes FreshAir’s active engagement with NHLA and its members. FreshAir executives serve on NHLA’s Clean and Green Committee, Safety and Security Committee, and Technology Committee helping to organize events, create educational content, and enhance professional development.

NHLA showcases FreshAir’s expertise in no-smoking policy and procedure enforcement on its Master Key Blog:

  • Scientific Proof of Smoking Removes Ambiguity for Hoteliers: Unlike traditional smoke detectors that indiscriminately indicate any particles, FreshAir’s novel and patented sensors bind only with specific molecules that are present when someone is actively smoking tobacco or marijuana. FreshAir sensors are not fooled by candles, incense, dust, pollen, steam, or other non-smoking sources. When hotel clients receive FreshAir smoking alerts, they have reliable, stand-alone proof of the smoking incident … read more.
  • New Technology Reduces Smoking and Increases Revenue: FreshAir Sensor provides a timestamped chart of smoking event, providing scientific proof that smoking took place. When cleaning fees are charged, the hotel is consistently able to collect them, and the credit card processing companies accept FreshAir Sensor’s charts as evidence of smoking … read more.

FreshAir produces webinars for NHLA members, such as “Smoking Violations at Your Hotel?” (February 2021) where participants discussed:

  • Actual cost of smoking policy violations;
  • Impact of COVID on guests’ perceptions;
  • Solutions for detecting, proving, and charging for smoking incidents (even without physical evidence); and
  • Multi-year case study for a casino hotel.

FreshAir executives participate in NHLA committee meetings and present at special events about how to detect, monitor, and prevent unauthorized smoking with patented smoking sensor technology and 24×7 monitoring services.

  • Clean and Green Committee: Promotes best practices in housekeeping and sustainability, efficiency, communication, education, and environmental practices in today’s hospitality industry. The focus is on best operational practices to reduce costs while increasing guest satisfaction.
  • Safety and Security Committee: Provides an annual conference, information, updates, alerts, news, resources, education, and related community affairs for NHLA members to stay current in ever increasing areas of safety and security of guests and staff.
  • Technology Committee: Ensures new industry trends, technologies, current issues, and resources are made available to all NHLA members.

NHLA will host the 11th Annual Stars of the Industry Hospitality Awards Gala on September 8 at the Park MGM in Las Vegas.

For more information on the scientific basis of FreshAir Sensor, please view the supporting documents on our Sensor Technology page.

Opt-in Hotel Housekeeping Reinforces Need for 24×7 Smoking Detection and Monitoring

Automated, reliable FreshAir Smoking Alerts help hotels keep rooms clean and smoke-free

Opt-in Hotel Housekeeping Reinforces Need for 24×7 Smoking Detection and Monitoring

29 Jul 2022

The COVID-19 pandemic changed hotel housekeeping. A combination of opt-in cleaning policies, guest preferences, and staffing shortages prompted many hotels to scale back housekeeping teams and room cleaning frequency. In the past, daily, in-room housekeeping visits were integral to enforce no-smoking policies. With reduced housekeeping teams, hotels are relying on technology-based solutions to quickly and accurately detect unauthorized smoking. FreshAir provides a cost-effective and discreet solution to enforce no-smoking policies amidst changes in housekeeping norms.

Housekeeping teams used to be the primary source of the photographic evidence needed to prove that smoking had occurred in a hotel room. Many hotels relied on the physical evidence found by housekeepers to successfully charge the smoking fee. FreshAir’s novel technology uses patented polymer sensors to monitor for, immediately detect, and prove tobacco smoking and marijuana smoking. With a FreshAir Smoking Alert, physical proof is no longer necessary to charge a smoking fee. As housekeeping practices evolve with new hospitality norms, FreshAir allows hotels to continue enforcing no-smoking policies by providing novel and reliable ways to prove smoking occured.

FreshAir’s monitoring and alert system connects housekeeping, front desk and maintenance teams on one platform. Connecting these teams with FreshAir’s easy to use mobile app and web portal removes the burden from housekeeping to inspect all rooms. The FreshAir system facilitates communication between hotel teams and provides a tool to effectively streamline no-smoking procedures and follow-up, including an online archive of all Smoking Alerts.

FreshAir Smoking Alerts are timestamped and sent immediately to hotel staff members’ email or mobile device. In the past, hotel staff learned about smoking violations from guests’ complaints and daily housekeeping visits. The timestamped alerts provide the details necessary for today’s hotel teams to follow up with guests in the time and manner they see fit.

The evolution of the hospitality industry includes a move towards more technology-based, contactless customer service. Less frequent housekeeping visits mean that hotels are looking for new ways to keep rooms clean, detect smoking, and enforce no-smoking policies. The FreshAir monitoring system accommodates changes in the hospitality industry by providing an automated, reliable tool to immediately detect tobacco smoking and marijuana smoking. As the hospitality industry pivots to new housekeeping and maintenance standards, FreshAir provides an effective solution for no-smoking policy enforcement.

For more information on the scientific basis of FreshAir Sensor, please view the supporting documents on our Sensor Technology page.